UnitedFoods Cash and Carry

Name: United Foods
Address: 61 Planetrees Road, Bradford, BD4 8AE, GB
Telephone: 01274 306070

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Sending Things Back - Our Returns Policy
Nobody likes having to send things back, but sometimes it's necessary. Here's how we handle returns and exchanges at United Foods - we've tried to keep it straightforward.

The 10-Day Window

You've got 10 days from when you bought something to let us know you want to return it. After that, we're afraid we can't help with refunds or swaps - we know it's not ages, but it keeps things fair for everyone.

What Can Come Back to Us

Your item needs to be:

Completely unused - still in pristine condition

In its original packaging - with all the bits and pieces it came with

Accompanied by your receipt or proof you bought it from us

Please don't post anything back to the manufacturer - send it our way instead.

What We Can't Take Back

Some things just aren't suitable for returns, for obvious reasons:

Definitely not returnable:

Fresh food, flowers, newspapers, or magazines (they'd be past their best by the time they reached us)

Personal hygiene items or anything intimate

Dangerous materials, flammable liquids, or gases

Certain health and personal care products

Items we might only partially refund:

Books that look well-thumbed

CDs, DVDs, games, software, or vinyl records that have been opened

Anything that's been damaged or is missing pieces (unless it's our fault)

Items that rock up more than 30 days after delivery

How Refunds Work

Once your return arrives with us, we'll:

Check it over to make sure everything's in order

Drop you an email to confirm we've got it and whether your refund's approved

Process your refund back to your original payment method within a few days

When Refunds Go Missing

If your refund seems to have vanished into thin air:

Check your bank statement again (sometimes they take a while to show up)

Ring your card company - they might be processing it still

Have a word with your bank - there can be delays on their end too

Get in touch with us at enquiries@unitedfoods.co.uk if you're still stuck

Sale Items

Sorry, but sale items are final - we can't offer refunds on bargains, unfortunately.

Swapping Things

We'll only exchange items that are faulty or damaged when they arrive. If you need to swap something, email us at enquiries@unitedfoods.co.uk first, then post it to:

United Foods

61 Planetrees Road
Bradford BD4 8AE
01274 306070

Gift Returns

If it was marked as a gift when bought, you'll get a gift credit for what it's worth. We'll post you a gift certificate once we've received the return.

If it wasn't marked as a gift, the refund goes back to whoever originally paid for it - and they'll know you've returned it, just so you're aware.

Posting Things Back Send returns to:

United Foods
61 Planetrees Road
Bradford BD4 8AE
01274 306070

Important bits about postage:

You pay the return postage - we can't cover that cost

Return postage isn't refundable - if you get a refund, we'll subtract the return shipping cost

For valuable items (over £75), use tracked postage or insurance - we can't guarantee we'll receive untracked parcels

Delivery times vary depending on where you're based